Sign in problems

[AlexF]

[Tere]

Thanks – we will look into it
–> @psalami

[johnny]

Hiya Tere. When i try to access the new site at https://members.robinhoodcoop.org/ i get a safari cannot connect to server message. I thought that I had re-registered at the new site in March. Is RH also the source of the (panicky) e-mail from Authy that I received? It seems to be related to HitFin which is the address given on the link. I don’t remember anything about HitFin or Authy, though I did download the latter’s app as instructed in the e-mail. Sorry, but I’m really confused as i struggle to get my head around all of this in the first place. I have sent emails to support but have had no reply.

ta, Johnny (jhn.longfield@gmail.com)

[Tere]

Hi – yes, unfortunately HitFin’s services, including our member pages are unavailable at the moment. We hope to get them up again as soon as possible.

[Janansas]

Hi, just joined to add my problem. I’m also not able to access because hitfin.com seems to have issues. Hope there will be progress soon. Anyway, keep up the good work!
best wishes
Jan

[ABC]

Hi, I am not able to sign in to the new portal and NO I have not received any electronic communication(s) about my investment, links, login info or anything!
Please rectify this situation ASAP and email me soonest.

Your admin is extremely flawed in regard to existing investors and terribly unprofessional. You may be attempting to enter the realm of the investment arena - but are you sure you guys know what you are doing?

I await your email with interest…
Andrew Boyett-Camp

[Tere]

Hi Andrew,

yes, unfortunately as explained in the July Newsletter we have had both
i) problems in the stability and usability of the https://members.robinhoocoop.org service and
ii) communications (due to Ana’s sick leave)
Fortunately, Ana is getting better now.
In any case, you should have received an login link to the members page (which contains the info on the value of your assets) to the e-mail you used in registering for the coop; if you haven’t received it, we will send a new one.

[Janansas]

Ok, thanks. Just to make sure: Is ANYONE able to access https://members.robinhoocoop.org/ ?
Cause I’m not. It always says 404 not found. No matter which browser or which device.

[Janansas]

I mean https://members.robinhoodcoop.org/

[Tere]

I can’t log in either. The problem seems to be with HitFin’s server.

[ABC]

I cannot login to anywhere. RH is now stinking of incompetence and unprofessionalism.

Would you care to explain, after several months of email ping-pong and empty promises, the following: -

1. I have NOT received an email link to login/direct me to a members area.
2. The links noted in various topics on this forum DO NOT WORK.
3. Where is my account summary?
4. WHERE IS MY INVESTMENT?

I await your prompt reply (directly to my email) and PLEASE stop fobbing me off with excuse after excuse.
Andrew Boyett-Camp

[Tere]

Hi Andrew –
thanks for the questions – please come to the ongoing General Meeting in Loomio ( I resent an invitation to your e-mail). There are more detailed threads there.

In sum:

1. Maybe the e-mail went to spam, maybe your e-mail has changed – don’t know. We are unable to send new invites, as HitFin is not replying to our requests.

2. Please correct, if you can, or as someone else to correct by pointing out the broken links.

3. Member pages have been unaccessible for most of the summer, again due to HitFin’s unresponsiveness.

4. Most of the coops assets are held in USD, a minor amount is invested in Parasite2. See for details the April newsletter and, indeed, the ongoing General Member’s meeting.

As for unprofessionalism – unfortunately the volunteers (including me) running the operations of the coop have not been able to contribute more time and resources than they have – so all further contributions by members & more volunteers are highly valuable!

[Jouko_Salonen]

I am an old member but cannot log in anymore. I can see the earlier questions about the same issue so I tried to find the email you are referring to but I cannot find such. What are my options?

[Jouko_Salonen]

I have exactly the same questions as ABC here and I’d also like to get access to my account. br. Jouko Salonen

[Tere]

Unfortunately the member pages are not available right now – the system is unstable and we are unable to provide customer service.

We (Ana and myself) are working as hard as we can to fix the situation. We will inform here and in a newsletter as soon as there are developments.

[johnny]

HIya, why don’t you dump HitFin or whatever it is that is stymeing the project?

John

[Kake]

I can’t log in either… I wish I could help you to fix the system but I don’t understand anything about this kind of things.

[zamora]

I have not been able to log in since the old site worked. I created my a/c with my e.mail address: to.robin@yahoo.com None of the old links I have work anymore. You send me newsletters. How do access my account?
Rob

[ABC]

I have the same problem. I have never received an email ‘invitation’ in order to access my account. I have requested several times that someone simply send me a courtesy email at the very least. I invested hard-earned money into this scheme and the follow-up has been awful. Surely someone needs to be held accountable for investors’ funds?

[Tere]

Hi @ABC and others!

Sorry for the lack of information – the situation was last discussed in the AGM (that lasted until July this year ).

There is a description of the current state of the system in Loomio on the AGM area:
https://www.loomio.org/d/2n1dLB0Z/member-pages-development-situation

In a nutshell:
-HitFin, the contractor hired for developing the new system, is no longer a “going concern”, and did not finish the work they were contracted for
-this is the reason why the new system was up and usable only for short periods of time during 2017, and not all members were onboarded or did log in the new system
-after a long period of negotiations (involving lawyers etc.) we got the existing codebase from HitFin to RHC
-during the negotiations we started working with Luottamuksen Löyly coop (LL), a Finnish blockchain coop, that helped in the code transfer and evaluated its state
-now LL has got a better grip on the state of the code, and we (Ana and myself) are working with LL on a development plan on how to take the code in to a functioning state

So, currently members can not access member pages.

The investments of the coop (and, therefore, of the members) are safe (as they are not, and never have been, “online”; the online system is just a way of presenting & operating the shares).